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Check out our Frequently Asked Questions! For additional help during business hours, the CHAT button is available to reach our support team between 9 - 5 PM PST, Monday to Friday. Outside of business hours, please use the HELP button, and we'll reply to your message as soon as we’re next able. The average response time is under 24 hours but is subject to change during busier seasons and holidays. We appreciate your patience!

I didn't receive an order confirmation email.

Don’t panic!

If you did not receive a confirmation email, the email might have been directed to your spam folder. If it is not there, don’t hesitate to reach out to us, as we may have the incorrect email on file. Please include the name on the shipping information, your email, and anything else that might be helpful.


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