Need help?

Check out our Frequently Asked Questions! For additional help during business hours, the CHAT button is available to reach our support team between 9 - 5 PM PST, Monday to Friday. Outside of business hours, please use the HELP button, and we'll reply to your message as soon as we’re next able. The average response time is under 24 hours but is subject to change during busier seasons and holidays. We appreciate your patience!

My tracking number isn’t working.

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can experience delays in updating their site or delivering an order. 

Don’t hesitate to contact us via email or chat if the tracking number is still not working within 4-5 business days.

Ordering

Product Information

Payments

Discounts & Promotions

Shipping

Order Status

Quality

Returns, refunds & exchanges

Shipping Rates

Other Questions